Zero Defects Leadership Training  

 

In-Company Course

 

Course Overview

This programme is focused on practical working and discussion to support the drive to Zero Defects in the design and manufacturing workplace and wider supply chain. The challenge of making sure that our processes are always ‘on target’ with ‘minimum variation’ is a key aspect of achieving our target of Zero Defects. Leadership must ensure that we create systems that enable the achievement of Zero Defects; display behaviours that help create an environment where the drive for Zero Defects is the norm; and coach their teams in the core technical tools.

  • Provide the context for the Drive for Zero Defects journey

  • Demonstrate the key Zero Defects tools

  • Enable leaders to ask the right questions to establish the current state and build the business case for quality

  • Commit to leading the Zero Defect programme and lead by example

Course Programme

Zero Defects Philosophy

  • The vision statement and description of the key principles

  • Supplier management / organisational capability

  • Alignment to external standards

 

Advanced Quality Planning Design with DFMEA

  • The Design FMEA process

  • Strategies to improving the Risk Profile (RPNs)

 

Process Planning with PFMEA & Control Plans

  • PFMEA and the Advanced Quality Planning System

  • Constructing a PFMEA and Control Plan

 

Inspection Capability/Measurement Systems Analysis

  • Introduction to MSA – objectives and benefits

 

Statistical Process Control (SPC) and Process Capability

  • Objectives and benefits of improved capability

  • Process capability indices

 

Being Fitter for the Future with APQP & PPAP

  • The business need for APQP The PPAP Process and the 21 Elements

 

Mistake Proofing

  • Why mistakes are made

  • Mistake Proofing and Zero Defects

  • Leadership skills required for mistake proofing solutions

 

Coaching for Zero Defects

  • How we lead and the shadow of the leader

  • High performance culture behaviours

  • Zero Defects as a Change program

 

Structured Problem Solving

  • Overview the 8D methodology and the need to effectively engage people in supporting the 8D process

  • Getting to the root cause and developing permanent corrective actions

  • Prevent Reoccurrence Actions and Lessons Learnt

 

Overcoming Resistance to Change and Influencing Skills

  • Coaching for improvement

  • Dealing with difficult questions

Duration:
 3-day workshop

This course is available on an
'in-company only' basis.  Please email train@smallpeice.com to request a quotation.